Due to the perishable nature of our products, if your order arrives in damaged condition we can provide a choice of a replacement of equal value, or a full or partial refund. If you are the recipient of a floral order as a gift, we can only replace the order of equal value at our discretion. This would only apply to orders that arrive damaged or with defects present. If certain non-perishable items arrived damaged, a replacement item or credit may be applied at our discretion.
Photo documentation of the product is required for documentation before a refund or replacement is issued. A full refund option will not be given unless photo evidence is presented.
Our policy lasts 4 days upon receipt of floral products. Receipt is defined as when the FedEx tracking status has been marked as "Delivered." After that period, unfortunately we will not be able offer a refund or replacement.
Refunds may take up to 7 business days to be reflected upon your payment type's account.
For other commonly asked questions, please refer to our FAQ page for more information.