REFUND & RESOLUTION POLICY

Reach out to our in-house Customer Care team
and we will work with you to make it right!

Due to the perishable nature of our products, if your order arrives in damaged condition we can provide a choice of a replacement of equal value, or a full or partial refund. If you are the recipient of a floral order as a gift, we can only replace the order of equal value at our discretion. This would only apply to orders that arrive damaged or with defects present. If certain non-perishable items arrived damaged, a replacement item or credit may be applied at our discretion.

Photo documentation of the product is required for documentation before a refund or replacement is issued. A full refund option will not be given unless photo evidence is presented.

Our policy lasts 4 days upon receipt of floral products. Receipt is defined as when the FedEx tracking status has been marked as "Delivered." After that period, unfortunately we will not be able offer a refund or replacement.

Refunds may take up to 7 business days to be reflected upon your payment type's account.

For other commonly asked questions, please refer to our FAQ page for more information.