Due to the perishable nature of our products, if your order arrives in damaged condition we can provide a choice of a replacement of equal value, or a full or partial refund. If you are the recipient of a floral order as a gift, we can only replace the order of equal value at our discretion. This would only apply to orders that arrive damaged or with defects present. Natural variations of color, shape, and size of certain flowers that may differ from the product photos are not considered defects. Please view our Substituition Policy for more information. If certain non-perishable items arrived damaged, a replacement item or credit may be applied at our discretion.
Why are some petals browning or wilted?
Guard petals are the outer petals that protect the inner petals that have yet to bloom. They may be of a slightly brown or charred color and will naturally and gradually pull back to allow the flower to fully open. These also may be gently removed by hand with a peeling motion, down towards the stem once they have been hydrated.
Some flowers may also simply be dehydrated during transit and will perk back up once the stems are trimmed at an angle and placed in a vase of cool, clean water.
It is very important that the included care instructions are followed upon receiving your bouquet or plant. We include extra stems where applicable to account for potential damage during shipping.
Photo documentation of the product is required for review before a refund or replacement is issued. A full refund option will not be given unless photo evidence is presented.
Our policy lasts 3 (three) days upon receipt of floral products. Receipt is defined as when the FedEx tracking status has been marked as "Delivered." After that period, unfortunately we will not be able offer a refund or replacement.
Refunds may take up to 7 business days to be reflected upon your payment type's account.
For other commonly asked questions, please refer to our FAQ page for more information.